Client Services & Support
To compliment your digital marketing spend or as standalone customer service and support, Pivot Marketing has decades of experience in qualifying, nurturing and converting leads into sales, enrollments, and clients. Using a variety of digital tools like website chat, texting, inbound and outbound calls, and email, we're ready to help you turn interest into revenue through high-touch service and support.
Our Service Approach
Customer-Focused
Everything that we do is in service to keeping your customers engaged and happy.
Results Driven
We focus on results, measured by quantifiable goals, not just activities.
Scalable Human Touch
Not everyone has the time to listen to all of your customers - but we can't wait to!
Actionable Reporting
We lift you up by providing valuable, contructuve, and actionable recommendations.
Mission Aligned
We align with your voice, your brand, and the values important to your company.
Feedback Loops
What we learn from your customers informs and optimizes your marketing spend.
Customer Service Offerings
LIVE CHAT
Increase new leads and immediate customer/student response through live chat
OUTBOUND & INBOUND CALLS
Improve your customer service experience and satisfaction
TEXTING & EMAIL
Improved opportunity for reaching customers how they want to be reached
CUSTOMER QUALIFICATION
Identify customers/students that are most likely to convert for your team (eliminating “noise”)
SALES & SUPPORT
Increased sales and enrollments by friendly support and “white glove service"
ENROLLMENT MANAGEMENT
Improved conversion rates by identifying strategy for the most impactful outreach
CUSTOMER JOURNEY STRATEGY
More accurate projections based on outreach and conversion tracking
Client Results
University of Vermont
Pivot Marketing increased our enrollment by 5% in only three months after we hired them to do live chat, customer qualification, and application enrollment.
Birnn Chocolates
We weren't able to manage the volume of calls needed to meet our business goals, but since Pivot took over customer care for us, we're seeing roughly 5,000 calls per month!
