Careers

About Pivot Marketing
 

Pivot Marketing is a full-funnel digital marketing services agency providing integrated digital marketing and customer support for clients across a variety of industries including higher ed, e-commerce, and technology. We pride ourselves on being a true partner to our clients, and like to see ourselves as an extension of their team rather than an outside agency. We are Burlington-based, with a Boston location, and work with both local, Vermont and Boston clients as well as with clients throughout the US. We are fiercely passionate and fiercely motivated digital marketers who believe in work-life integration. We take our work and our careers seriously, while maintaining a family-first approach.

With that in mind, all of our positions are remote, with the opportunity for flexible, hybrid workspace for employees in the Burlington, Vermont area. 

Current Job Openings

Client Support Associate

Are you an ultra-organized communication superstar? 

See Job Description

Client Support Associate

Who we’re looking for...

Pivot Marketing is looking for an ultra-organized communication superstar.  As a Client Support Associate, you’ll work closely with both the Pivot client support team and digital marketing team to provide customer outreach, client support, and stay on top of critical day-to-day client communication. In this entry-level role, you will serve as both a valuable member of the Pivot team and also as an extension of our client staff.   This role is responsible for fielding inquiries, supporting  our clients’ customers (and students) through the purchasing processes while providing accurate information and escalating as needed to senior staff.  The Client Support Associate will assist with various Pivot clients in education, as well as in B2B, technology and e-commerce industries. You’ll also have a hand in helping to grow Pivot Marketing as well as our clients' customers through outbound phone calls, live chat, and email support.  A portion of this role will also be centered on enrollment and sales projects that are key to helping our clients thrive.

 

Does this sound like you? 

Our ideal candidate can talk to anyone about just about anything- from artisan cheese to college applications to craft beer to graduate school. We need a people-person who loves assisting customers and students with their questions, while keeping up with our diverse portfolio of clients. This rockstar will also need to shift quickly between tasks, as they will be doing both direct customer service and mission-critical supportive projects. Our dream Client Support Associate will have an interest in learning customer support best practices and a familiarity with (or an interest to learn) outbound call center platforms (preferably Salesforce and Live Chat). If you enjoy helping others in a customer service or sales role, love a variety of special projects to keep things interesting, and are jazzed about multi-tasking communication (texting, emailing, and calling at the same time are not foreign to you)— you might just be the one we’re looking for.  We’ll be looking for someone who is intrinsically motivated, has a strong work ethic, and is able to demonstrate an ability to manage priorities and meet deadlines. Most importantly, though, we want our new team members to work with integrity, be genuine and friendly, and have a great sense of humor. 

 

Requirements: 

  • 1+ years of relevant work experience potentially in customer service, executive assistant, admissions, advising, live chat, or sales

  • Highly organized and extremely detail oriented 

  • Experienced outbound phone skills and objection handling preferred

  • Excellent written and verbal communication skills

  • Experience working with call center or CRM technology (preferably Salesforce and Live Chat)

  • Self-starter with ability to solve problems independently

  • Ability to multitask and thrive in a fast paced atmosphere

  • Knowledge of customer service concepts a plus.

  • Strong analytical skills with a goal-oriented attitude

  • Excellent writing skills with a mastery of proper grammar


 

Essential Duties and Responsibilities:
 

  • Serve as the primary point-of-contact to provide information about various services including higher education programs and/or services and goods.

  • Accurately explain product benefits, costs, and eligibility to prospective students/customers

  • Assist in organizing and prioritizing communication for the team both internally and externally with clients

  • Make an average of 30 outbound calls on average per day; send text messages to prospective students/clients; engage in live chat with potential customers

  • Consistently follow up with students/customers to ensure successful enrollment or sales 

  • Collaborate with other departments and individuals across Pivot Marketing to consistently provide valuable service

  • Uphold the highest levels of professionalism, with high ethical conduct expected at all times.

Interested in applying?  Please send a cover letter and resume to info@pivotmarketingvt.com

 

What the team is saying... 

Molly, Director of Paid Media

After working in several companies, I finally found the place I truly belong and can thrive.  I love the team, the flexibility, and the exciting work.

Christa, Client Services Manager

I love coming to work every day!  Pivot Marketing is more than a place where I work - it is a family that truly cares about my success - both professionally and personally.