Careers

What we’re looking for...

Pivot Marketing is looking for a communication superstar - both verbal communication skills and email communication experience. As a Customer Experience and Email Marketing Specialist, you’ll work closely with both the Pivot client support team and digital marketing team to provide customer outreach, client support, and stay on top of critical day-to-day client communication. You will help to communicate via phone, live chat and design emails for clients and customers in various email marketing platforms. In this role, will serve as both a valuable member of the Pivot team and also as an extension of our client staff. This role is responsible for fielding inquiries, supporting our clients’ customers (and students), helping to design communication strategy, and escalating as needed to senior staff. The Communication Specialist will assist with various Pivot clients in education, as well as in B2B, technology and e-commerce industries. You’ll also have a hand in helping to grow Pivot Marketing as well as our clients' customers through outbound phone calls, live chat, and email support. A portion of this role will also be centered on marketing automation and email projects that are key to helping our clients thrive.

Does this sound like you? 

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Our ideal candidate is a people-person who loves assisting customers and students with their questions. This rockstar will also need to shift quickly between tasks, as they will be doing both direct customer service and mission-critical email communication projects.

Our dream Customer Experience and Email Marketing Specialist will have an interest in communication best practices and a familiarity with (or an interest to learn) outbound call center platforms as well as some experience working with Marketing Automation platforms. If you enjoy helping others in a customer service, admissions, or communications role and love a variety of special projects to keep things interesting, are jazzed about multi-tasking communication (texting, emailing, and calling at the same time are not foreign to you)— you might just be the one we’re looking for. We’ll be looking for someone who is intrinsically motivated, has a strong work ethic, and is able to demonstrate an ability to manage priorities and meet deadlines. Most importantly, though, we want our new team members to work with integrity, be genuine and friendly, and have a great sense of humor. 

Requirements: 

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• 2+ years of relevant work experience potentially in customer service, executive assistant, admissions, advising, live chat, or communication assistant

• Highly organized and extremely detail oriented 

• Experienced outbound phone skills

• Excellent written and verbal communication skills

• Experience working with marketing automation platforms (Klaviyo, Pardot, Hubspot, Mailchimp, etc)

• Self-starter with ability to solve problems independently

• Ability to multitask and thrive in a fast paced atmosphere

• Strong analytical skills with a goal-oriented attitude

• Excellent writing skills with a mastery of proper grammar

Essential Duties and Responsibilities:

• We are open to both part-time and full-time candidates

• Serve as the primary point-of-contact to provide information about various client services including higher education programs and/or services and goods.

• Accurately explain product benefits, costs, and eligibility to prospective students/customers

• Assist in developing communication sequences for the team both internally and externally with clients

• Make an average of 30 outbound calls on average per day; send text messages to prospective students/clients; engage in live chat with potential customers 

• Collaborate with other departments and individuals across Pivot Marketing to consistently provide valuable service and help with designing communication emails for clients.

• Uphold the highest levels of professionalism, with high ethical conduct expected at all times.

Interested in applying?  Please send a cover letter and resume to info@pivotmarketingvt.com