Careers

Who we’re looking for...

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Pivot Marketing is looking for an ultra-organized communication superstar. As a Client Support Associate, you’ll work closely with both the Pivot client support team and digital marketing team to provide customer outreach, client support, and stay on top of critical day-to-day client communication. In this entry-level role, you will serve as both a valuable member of the Pivot team and also as an extension of our client staff. This role is responsible for fielding inquiries, supporting our clients’ customers (and students) through the purchasing processes while providing accurate information and escalating as needed to senior staff. The Client Support Associate will assist with various Pivot clients in education, as well as in B2B, technology and e-commerce industries. You’ll also have a hand in helping to grow Pivot Marketing as well as our clients' customers through outbound phone calls, live chat, and email support. A portion of this role will also be centered on enrollment and sales projects that are key to helping our clients thrive.

 

Does this sound like you? 

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Our ideal candidate can talk to anyone about just about anything - from artisan chocolates to college applications to graduate school. We need a people-person who loves assisting customers and students with their questions, while keeping up with our diverse portfolio of clients. This rockstar will also need to shift quickly between tasks, as they will be doing both direct customer service and mission-critical supportive projects.

 

Our dream Client Support Associate will have an outgoing personality with an interest in communications and customer support best practices and a familiarity with (or an interest to learn) customer service technology. If you enjoy helping others in a customer service, admissions, or sales role and love a variety of special projects to keep things interesting, are jazzed about multi-tasking communication (texting, emailing, and calling at the same time are not foreign to you)— you might just be the one we’re looking for. We’ll be looking for someone who is intrinsically motivated, has a strong work ethic, and is able to demonstrate an ability to manage priorities and meet deadlines. Most importantly, though, we want our new team members to work with integrity, be genuine and friendly, and have a great sense of humor. 

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Requirements: 

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• 1+ years of relevant work experience potentially in customer service, executive assistant, admissions, advising, live chat, or sales

• Highly organized and extremely detail oriented 

• Experienced outbound phone skills and objection handling preferred

• Excellent written and verbal communication skills

• Experience working with CRM technology (preferably Salesforce and Live Chat)

• Self-starter with ability to solve problems independently

• Ability to multitask and thrive in a fast paced atmosphere

• Knowledge of customer service concepts a plus.

• Strong analytical skills with a goal-oriented attitude

• Excellent writing skills with a mastery of proper grammar

 

Essential Duties and Responsibilities:
 

• We are open to both part-time and full-time candidates

• Serve as the primary point-of-contact to provide information about various services including higher education programs and/or services.

• Accurately explain product benefits, costs, and eligibility to prospective students/customers

• Assist in organizing and prioritizing communication for the team both internally and externally with clients

• Make an average of 30 outbound calls on average per day; send text messages to prospective students/clients; engage in live chat with potential customers

• Consistently follow up with students/customers to ensure successful enrollment or sales 

• Collaborate with other departments and individuals across Pivot Marketing to consistently provide valuable service

• Uphold the highest levels of professionalism, with high ethical conduct expected at all times.

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Interested in applying?  Please send a cover letter and resume to info@pivotmarketingvt.com

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